Refund Policy

Effective Date: March 5, 2025

At Shopnserxt, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please review our policy below.

1. Return Eligibility

To qualify for a return, items must meet the following conditions:

• Must be unused, undamaged, and in original packaging.
• Return request must be made within [Insert Return Window] days of delivery.
• Custom or final-sale items are non-refundable.

2. How to Request a Return

• Contact Us: Email support@shopnserxt.shop with your order number and reason for return.
• Approval & Instructions: Our team will review your request and provide return instructions.
• Return the Item: Ship the item back using the provided instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed within [Insert Refund Timeframe] business days to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

• If you need a replacement for a defective or incorrect item, contact us within [Insert Exchange Window] days. We will send a replacement at no extra cost.

5. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.

6. Non-Returnable Items

• Final sale or clearance items
• Custom-made or personalized products
• Items not in original condition or missing parts

7. Cancellations

• Orders can be canceled before shipment for a full refund. Once shipped, our standard return policy applies.

8. Contact Us

For any refund or return inquiries, please reach out to us:

      Email: support@shopnserxt.shop
      Phone: +1 731-514-4811
      Address: 3607 Durant Dr, Lafayette, IN 47909, USA

By purchasing from Shopnserxt, you agree to this Refund Policy.